03-07-2026, 02:54 PM
Hi, since I updated to Companion 4.1.7 I'm having trouble connecting with my ipad and android.
Steps I have taken:
On both devices I have made sure to choose Private Wi-Fi Address Fixed, so the last three digits of each device don't changed or get reassigned, just to keep things consistent.
Both are on my home network and confirmed that all are on 192.168.1 ...
I have restarted the router. I am not on any kind of mesh system.
I had no trouble connecting either device on the previous version of Companion.
I also uninstalled and reinstalled Companion, then tried reinstalling again as "Administrator."
I have enabled diagnostic logging, if that helps. I don't know what to do with it yet.
Nothing has made a difference. I have tried connecting each device one at a time repeatedly and have not gotten connected with either of them. (I was successfully using Companion recently, but I cannot remember if that was before or after I updated the app, or if this problem just started.)
Manual connection:
After choosing Connect to Companion on the tablet (or ipad) and starting Companion on the PC:
The messages on the tablet or ipad say:
Sending out broadcast identifier ...
Waiting for user to establish connection ...
Connection from PC accepted, sending acknowledgement.
MSCompanion is running version 40107. This is compatible.
Sending database file to PC.
... successfully sent for file: (location string .db)
On the PC:
Connecting to 192.168.1.(three digits of device)
with a long dark blue bar underneath and it's frozen. It never proceeds to load the songs.
It continues to show the lower box that says: Tap the "Connect to Companion" ...
If I click on the Connection tab, I can press "Disconnect" which is black, so it thinks it's connected?
If I click on "Disconnect" the message in the top box changes to "Not Connected to Tablet" with a lighter blue line underneath. And the lower box continues to say: Tap the "Connect to Companion" ...
The only other item showing under the Connection tab is "Manual WiFi Connect" which is grayed out, so it still thinks it's connected.
On the tablet (or ipad) "Connected to PC..." continues to show until I press the DISCONNECT button to go back to the library.
If I choose Automatically connect to devices under settings:
With Companion open, as soon as I choose Connect to Companion on either device,
the Companion immediately says "Connecting to Rona's Android" (or "ipad (ios)" if I'm connecting it) with the same dark blue bar. So it's instantly recognizing both devices, but it never actually loads the songs.
How should I access the diagnostic logging?
Steps I have taken:
On both devices I have made sure to choose Private Wi-Fi Address Fixed, so the last three digits of each device don't changed or get reassigned, just to keep things consistent.
Both are on my home network and confirmed that all are on 192.168.1 ...
I have restarted the router. I am not on any kind of mesh system.
I had no trouble connecting either device on the previous version of Companion.
I also uninstalled and reinstalled Companion, then tried reinstalling again as "Administrator."
I have enabled diagnostic logging, if that helps. I don't know what to do with it yet.
Nothing has made a difference. I have tried connecting each device one at a time repeatedly and have not gotten connected with either of them. (I was successfully using Companion recently, but I cannot remember if that was before or after I updated the app, or if this problem just started.)
Manual connection:
After choosing Connect to Companion on the tablet (or ipad) and starting Companion on the PC:
The messages on the tablet or ipad say:
Sending out broadcast identifier ...
Waiting for user to establish connection ...
Connection from PC accepted, sending acknowledgement.
MSCompanion is running version 40107. This is compatible.
Sending database file to PC.
... successfully sent for file: (location string .db)
On the PC:
Connecting to 192.168.1.(three digits of device)
with a long dark blue bar underneath and it's frozen. It never proceeds to load the songs.
It continues to show the lower box that says: Tap the "Connect to Companion" ...
If I click on the Connection tab, I can press "Disconnect" which is black, so it thinks it's connected?
If I click on "Disconnect" the message in the top box changes to "Not Connected to Tablet" with a lighter blue line underneath. And the lower box continues to say: Tap the "Connect to Companion" ...
The only other item showing under the Connection tab is "Manual WiFi Connect" which is grayed out, so it still thinks it's connected.
On the tablet (or ipad) "Connected to PC..." continues to show until I press the DISCONNECT button to go back to the library.
If I choose Automatically connect to devices under settings:
With Companion open, as soon as I choose Connect to Companion on either device,
the Companion immediately says "Connecting to Rona's Android" (or "ipad (ios)" if I'm connecting it) with the same dark blue bar. So it's instantly recognizing both devices, but it never actually loads the songs.
How should I access the diagnostic logging?