[stealth94rt]

About 5 months ago, I bought a new Dell Windows 11 PC in anticipation of the EOL of Windows 10. (Fortunately, I didn't get rid of my Windows 10 computer.)

All was working fine up until today. Suddenly, when I try to Connect via USB to Companion on the Windows 11 PC, I get the message:

Unable to connect to tablet. Please try again. You need to enable USB debugging on your tablet, and download a driver on your PC to connect over USB. For help on connecting with USB, click on "Help", and then "How to Connect with USB".

I just added some songs to a setlist yesterday using the same PC and tablet, and all was working fine. So I tried my other Android tablet, and have the same problem. Then I tried my Android phone, first installing MobileSheets from the Play store and then restoring my library to the phone from the backup I did yesterday. I was able to get one connection, to do that, but since then, I can't get it to connect again.

So I then went to the old Windows 10 PC and tried connecting my tablets to MobileSheets on that -- all works fine there. I'm glad it works, so I have some method to update my setlists. However, I want to get everything working again on the Windows 11 PC, as it was working fine yesterday and every day since I bought it and started using MobileSheets on it.

QUESTION: Did Mobile Sheets do an update overnight that would cause this problem?

Equipment info:
Windows 11 Dell PC - running latest build of Windows 11 Home 64-bit, with all updates/patches installed.
Asus MemoPad 10 Android Tablets - running Android ?? (the last version supported by that hardware)
Samsung Galaxy A52 5G phone - running Android 14 with all updates/patches installed

Please advise. Thanks.

[Geoff Bacon]

Try connecting to the Companion by Wifi rather than USB.
I seem to recall that Mike doesn't recommend using the USB method as it is not so robust and it is slower

Geoff

[stealth94rt]

OK, I was able to connect from the Windows 11 PC to the Android tablet via Wifi. It makes the connection quickly, and seems to backup the library faster than over USB.

I would still like to figure out why the USB connection suddenly started working from Windows 11 PC but is fine from the Windows 10?  Perhaps there is some recent Windows 11 change that is interfering with the USB connection feature.

That said, at least I have a few options to update my library -- use the Windows 10 PC or use the connect via Wifi feature. Thanks for that tip.

[Zubersoft]

It's most likely a driver issue, as a custom driver is required in order to connect over USB. It's possible there is a compatibility issue on Windows 11 for some users.

Mike

[stealth94rt]

I did try to install the ABD driver linked from the Help manual; it initiated  but Windows 11 wouldn't allow the installation to continue.

After sleeping on it, I don't want to eat up your time trying to run this down.  I'll just keep using the Wifi connect option, which works fine.

Thanks for your prompt replies to both of my posts. 

Larry