[KHS2]

MS (normal Windows version not the Windows Store thing) tells me it's running 3.9.25 and tells me that .29 is available, which I download, but it comes up as 3.9.32.0, and when I hit Install, it fails with a message that Windows cannot install the package 3.9.32.0_netural_~_kky44xebyat06 because a different package 3.9.25_ netural_~_9fx6hze9e3cne with the same name is already installed. It advises removing package 3.9.25 before installing. (0x80073cf3). Unfortunately, it does NOT tell me how to "remove" such package or even where it is.

[Zubersoft]

I have responded to your email. A reinstall is needed due to the certificate change: https://www.zubersoft.com/mobilesheets/f...-9221.html

To remove a package, go to "Add or remove programs" in Windows, search for MobileSheets and select Uninstall.

Mike

[KHS2]

Thanks, Mike. I got it all fixed, uninstalled, and re-installed on 2 machines. Why would I have not received the warning e-mail you've mentioned? Maybe 'cause I'm not a "FastSpring" customer? I don't even know what that means.

[Zubersoft]

I'm really not sure - it may depend on when the purchase was made, or maybe the email ended up in a spam folder.

Mike

[slushpump@gmail.com]

I had a similar error on Windows 19.  "Remove package Zubersoft.MobileSheets_3.9.27.0_neutral_~_9fx6hze9e3cne before installing. (0x80073cf3)"
I did an uninstall, but when I try to download and reinstall, it wants me to pay $$ again.  
What have I done wrong please?

[Zubersoft]

Please contact me at mike@zubersoft.com. I'll help you through the reinstall.

Mike

[Bakul]

Please contact me at mike@zubersoft.com. I'll help you through the reinstall.
Beautifulideas.in
Mike

Hello, can i contact you too? I need help with the reinstall.

[Zubersoft]

Certainly, always happy to help.

Mike